Client wanted to improve its call center by increasing customer satisfaction, and reducing costs (staff is major cost driver)

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Product & Service Management

Product & Service Management plays inter-disciplinary roles and covers activities from strategic to tactical levels. Our approach has durable bottom-line impact in your company.

Avertim's expertise includes:

  • Definition/clarification of strategic/business objectives
  • Gathering customer/consumer needs and monitoring competition
  • Creation of a distinctive (vs competition) and innovative brand proposition for client products and/or services
  • Optimal sales and communication strategies
  • Monitoring metrics and feedbacks