Reference

Roll-out of a new Csat concept to reverse dwindling customer satisfaction rates ...

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Operational Excellence

Ongoing improvement is necessary for any organization that wants to obtain and maintain high standards of service and quality. Operational Excellence is obtained by a methodology using problem-solving, teamwork, and leadership. The process involves focusing on the customers' needs, keeping the employees positive and empowered, and continually improving the current activities in the workplace

Avertim can assist you in:

  • Prioritizing processes to perform operational excellence upon
  • Understanding customer needs and translating into business requirements
  • Estimating improvement opportunities
  • Performing change management
  • Controlling and maintaining performance
  • Designing skill-upgrading schemes