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Avertim at KPN-Ortel Mobile Forum

Avertim is participating at the KPN-Ortel Mobile European Forum, which is held on November 19th & 20th 2013 in Barcelona.

The purpose of the KPN-Ortel Mobile Forum is to go evaluate the current situation of their European operations, map their pan-European approach against country-specific requirements, and discuss the short & long term strategy in a constantly changing market situation.

In this context, Avertim has been asked to present its vision on how customer experience and interaction will evolve over the next 3-5 years, and how this will impact customer service organizations.