Avertim : Innovation & Management

The Challenge

• After an acquisition, our client launched an integration program to realize the expected synergy benefits.
• Therefore our client needed to coordinate, monitor and support the various projects embedded in the integration programs between the middle offices.

Avertim's approach

• Plan, support and facilitate the processes
• Provide tools and methodologies for overall coherence in Program management and reporting
• Consolidate output and prepare reporting
• Centrally track high level progress and financials
• Track detailed progress of key programs and projects
• Identify and escalate issues
• Answer questions related to the overall process

Impact and added Value

• The set-up of the right processes and rigorous tracking of the accuracy of the project information improved the management of the projects for better results and ensured visibility of the synergies created by the integration.

The Challenge

• The constant evolution of technologies and features in the Multimedia sector requires continuous attention on the part of the providers in order to stay in the market.
• Our client, a major Belgian telecommunication company, needed to implement new features to the equipment iinstalled at its current clients premises. To avoid any attrition, this implementation needed to be completely transparent to the final client.

Avertim's approach

• run the project management based on Prince 2 methodology
• ensure End-to-End process creation (or updates) and proper documentation, to allow autonomous implementation by the operations
• include change management for the impacted departments
• take advantage of this release to resolve the existing bugs

Impact and added Value

• Next to a successful implementation without major complaints from the updated clients, Avertim delivered high quality processes including proper documentation serving as a strong basis for future process revisions.

The Challenge

• After an aquisition, our client launched an integration program to realize the expected synergy benefits.
• Our client needed to guarantee fluent migrations of its Private, Retail and Institutional clients to realize the associated business benefits.

Avertim's approach

• Phased approach: prepare - mobilize - monitor
• Tools used: Change readiness assessment / Change Mgt project plan / Impact matrix / Business Process mgt (AS-IS / TO-BE / Gap Analysis) / Mobilization process / Communication Plan / Sociodynamic positioning and detection change agents / Coaching on the job

Impact and added Value

• Client employees changed their way of working via a progressive transformation.
• The organization knows the biggest organizational impacts in their departments.
• Project and business benefits are realized more rapidly and easily with a better buy-in by the employees which results in considerable gain in time and costs.