Project References

Services / Type :
BPM

Industry :
Pharmaceuticals & Chemicals

Client / Secteur :
Major Belgian Industrial company

Business services

Business Process Management

The Challenge

  • Main industrial companies, motivated by growing demand in the emerging countries - or so-called "next 11 growth economies" - are positioning themselves on global market thanks to merger and acquisitions.

    Our client, a major Belgian industrial company is going through a complete transformation program to get prepared to face future challenges.

    More specifically, synergies and savings have been identified and have to be realized on procurement-to-pay processes.

Avertim's approach

  • Analysis and mapping of the AS-IS thanks to interviews carried out on local production sites
  • Identification of best practices (internal) and benchmarking (external)
  • Set up workshops with the impacted department in order to define and validate the SHOULD BE
  • Proposal for implementing a dedicated PSO structure and Change Management layer

Impact and added Value

  • In addition to technical expertise on procurement activities, Avertim brought support in terms of methodology and structure
  • Client awareness raising on the importance of managing the change on such transformation programs.

Risk Management

The Challenge

  • Enforced regulations within the financial sector, as a consequence of the financial crisis, resulting in additional controls within financial institutions.
    In this respect our client, a major financial services group, had to set up a new internal audit department, in charge of the mapping processes, identification of risks and implementation of operational controls (effectiveness and results) performed by the business domains.

Avertim's approach

  • get an overview of business activities
  • document business processes (specific processes and for the entire support function)
  • identify the most important risks
  • design and implement the operational controls using a top-down approach
  • define and coach the implementation of operational controls.

Impact and added Value

  • The realisation of the project showed the added value of "mandatory" operational controls. The client realised that these controls do not only consume resources but can also be used by line managers in their day-to-day management activity.

Product/ Service Management

The Challenge

  • An ICT integrator wanted to leverage its specific know-how in visual communication
  • Objective was to create new marketable products & services based on this technology
  • Technology is based on centralised communication via screens (known as digital signage)

Avertim's approach

  • Evaluate the worldwide Digital Signage market based on functional and technical requirements
  • Select a technological partner based on the funnel-approach (ie. narrow down list of potential partners to finally select 1)
  • Develop innovative Digital Signage product value proposition in collaboration with the selected partner
  • Ensure alignment with client’s other products
  • Assist client in bringing product to both existing and new global clients via sales and marketing support:
    • Segmented target market
    • Created differentiated offer for each target segment
    • Trained sales staff to recognise segments and propose differentiated offer via a "product book"
    • Created marketing materials & sales brochures

Impact and added Value

  • Client successfully brought its new solution to market with sales >1M€ in 6 months
  • Clients sales teams learned a segmentation style sales approach
  • Client came back to Avertim for support on additional projects