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Challenge

Banks must comply to directives:
  • process management
  • operational risk management
  • operational risks managed following Basel II

Establish an entity "Permanent Control" as well as the definition and implementation of a Control Plan within the support function "Facility Management“

Our results

  • Create cross-domain view of business processes for facilities
  • Identify major risks and appropriate controls
  • Support and monitor the implementation of these controls
  • Establish an organization for monitoring operational controls
  • Monitor the implementation of the Control Plan 2011 in the different domains
  • Establish a risk map based on the procedures and processes
  • IT support and funding of the construction of a clear and industrialized supervisory structure to ensure consistent reporting and dash-boarding
  • Analyze existing reporting and proposal of improved tools and dashboards

Results

  • Creating an inventory of facility process and operational risks which serve as a basis for the identification and analysis of potential incidents
  • Increased control of operational risks and lower costs related to incidents facility activities